How do I choose the right parts and accessories for
my motorcycle?
E-moto.gr has made finding any spare parts, oils, accessories for all motorcycles
and scooters
easy, using the following ways:
- 1. On the navigation menu, select your motorcycle’s brand, model and
engine capacity, so
that our database can filter in only the spare parts suited for your model.
- 2. Through the search function: Find what you want, immediately, fast
and easy by typing
some words related to what you are searching for. Write the name of your model or
the product you are
looking for in the search bar that is on top of the menu so you can browse the
respective categories
of your motorcycle or straight the product which you are looking for. For example, if
you own a
Transalp 650 and you are looking for brake pads, write Transalp 650 pads.
- 3. After creating a new account or logging in to your existing account,
you can check on
"Select your motorcycle model", where you will see spare parts, consumables,
lubricants, tools
tailored only to your motorcycle. If you uncheck this option, the navigation menu
reverts to its
original state, displaying all available products for every motorcycle brand, model
and engine
capacity.
How can I order?
You can order fast and easy with 3 different ways:
- Via our website: : Find the product you wish to purchase
and press the
button « add to cart». Follow the same procedure for every article you wish to
purchase. Upon
completing your list, follow the steps listed on the check-out tab until your order
is completed.
- Via e-mail: : You can search for and order the product
you want by sending
an e-mail at info@e-moto.gr or describing what exactly you are interested in so that
one of our sales
professionals can contact you for the completion of your order.
How are shipping costs calculated?
FREE shipment for orders over 85€ within Greece or pay only 5€
for
orders less than 85€ WITHOUT extra charges.
FREE shipment for orders over 500€ outside Greece, while for
orders less than
500€ shipping costs are calculated depending on your country and the cost of your
order.
Can I order by phone?
As we want to operate our business as economically as possible and ensure
that our prices
remain competitive, we operate online sales only.
- Ordering via telephone is NOT possible
- Please place your order through our web shop.
How can I track the status of my order?
During working hours and shortly after your order has been placed, our
experienced staff
will process your order, will verify your contact information, will check the
availability of every
item in your basket and if the products you have selected are suitable for your
model, they will
contact you straight away to inform you of when your order will be sent.
After your order is sent off, you will receive an e-mail with your
tracking number and
details about the status and delivery of your order so that you can track it until it
is delivered.
Also, by logging in to your account on e-moto.gr you can see any time
the
status of your order.
How can i add an item or more after placing my
order?
Your shopping cart remains unchanged upon placing your order so that you can add more
items to it and
resend your order, while cancelling the last order via email.
If you have paid both orders by credit card,you will only be charged for the final
order when it is
dispatched and not the one you have cancelled.
How can I remove an item from my order?
Your shopping cart remains unchanged upon placing your order so that
you can remove
items from it and resend your order, while cancelling the last order via email.
If you have paid both orders by credit card, you will only be charged for the final
order when it is
dispatched and not the one you have cancelled.
How can I return a product?
You reserve the right to return any items you have purchased, for any reason
within 15 days
after having received your order. Please read the return policy.
- Please note that all items that are returned will have to include
the original
packaging.
- In case of an incorrect order from us or you, you will have to
contact us through e-
mail at info@e-moto.gr so that the product can be replaced with the correct one.
How can i change my profile?
You can see and modify your personal information by logging in and choosing
the «My
Account».
From there you can make any changes you wish to your profile, password,
motorcycle model etc.
ΜDon’t forget to choose the model of your motorcycle and check
«Full navigation
adjustment to my model » so that you can view products tailored
specifically to your
motorcycle.
When will I receive my order?
E-moto.gr aims to ship your order within the next 24 hours (during weekdays)
for the parts
that are readily available
You can be informed of availability of the items before you place your
order.
When your order has been sent off, you are notified through email for the
details of the
shipment so you can track its status.
You will receive your order within the next 2-10 days after shipment
What methods of payment do you accept?
For your convenience, you can choose among four different payment methods:
- • Bank deposit
- • Payment on delivery – collect on delivery (only for Greece)
- • Credit card (charged after shipment of your order)
Can I buy with monthly instalments?
For every order above 100€ you can carry out a purchase in instalments using
your credit card
online.
- 1. Choose the desired items and place them in the cart.
- 2. When the total cost of the order exceeds 100€, you can choose to pay
in monthly
instalments only when paying by credit card.
- 3. Before completing your payment, check if your card is on the list and
choose the
number of instalments you want.
- 4. Complete your order by paying with your credit card.
Are my transactions through credit card safe?
The transactions you carry out with e-moto.gr through credit cards are
completely safe.
Whenever e-moto collects credit card data, it is encrypted and transmitted
securely.
The bank uses the latest security and encryption technology to make sure
your personal
details remain private and cannot be used for any other purpose than the transaction
of the electronic
order.
Can I order motorcycle parts not listed on your
website?
You can ask us anything you want through e-mail.
E-moto.gr can check if the items you need for your motorcycle or scooter are
available.
Please contact us at info@e-moto.gr and our sales professionals will check
availability of
the products.
Then a special order can be placed for you to one of our suppliers.
If you are looking for specific engine parts you should also disclose your
motorcycle VIN
(Vehicle Identification Number) indicated on the vehicle's registration so that we
can guarantee that
the part you wish to find will match your motorcycle model.
If you are looking for body parts, plastics, fairings etc. along with the
VIN, you should
also inform us of the colour code number you want the part in (colour code number is
usually printed
on a white tag under the seat).)
Prior to sending off your order, our staff will contact you to inform you of
the cost of the
parts you wish to purchase and the time frame of the shipment.
Use fast and detailed ways to find brand name quality motorcycle parts for
your model. Choose your model on the main menu bar or insert
keywords in the search bar and you will find what you are looking for such
as:Genuine spare parts or
Original Equipment Manufacturer (OEM) - Racing and After Market
motorcycle spare parts ,
accessories,
tyres,
shock absorbers,
service parts,
oil,
lock,
alarm - security systems,
brake pads,
air filter,
oil filter,
drive chains,
Chains & Sprockets Kit,
exhaust systems,
mirrors,
racks,
motorcycles cover,
engine guards,
spoilers,
covers,
cases -
luggage,
care
spray for motorbikes.
Having carefully selected the best companies for all your needs, we offer
high quality products at the best prices:
Cuaranteed and cheap aftermarket parts, used by leading motorcycle and
scooter manufacturers
(Bando Ngk Hiflofiltro Did jt_sprockets Emgo Yuasa Oyek Tsubaki).
In our catalogues you can find the cheapest genuine parts on sale in πακέτα service
which are directly available, with free shipping over 85€ and free Real-
Time Order Tracking.
We add items to the respective motorcycle models on a daily basis and we
gradually supplement other brands so that we can cover a larger range of
companies. However, if you
are looking for something specific for your
motorcycle and are unable to find it in our database, don’t hesitate to ask us
by filling out the relevant contact form.
If you cannot find the model of your motorcycle in our already
existing
brands(companies), email us , e-mail so that we can include it in our database.
