Frequently asked questions

How do I find the right part for my bike?

Three ways: «Start with your model» on the home page, the Models menu (brand → capacity → model), or the search box with the model and the part together — e.g. Transalp 650 brake pads. If you save your bike in your account, the site only shows you what fits it.

How can I order?

On the site, by adding items to your basket and following the checkout steps. Also by email at info@e-moto.gr or by phone on +30 212 104 3000, Monday to Friday.

What does «ordered in» mean?

The item is not in stock; we order it from our supplier for you and usually have it within 1–3 working days. Availability is always shown on the product page, before you pay.

How much is shipping?

Free for orders over 85 €. Below that, the cost is calculated at checkout depending on the delivery method you choose. Collection from the shop is free. Full details on the Shipping page.

When will I get my order?

Items in stock ship within 24 hours (working days) and usually arrive in 1–2 working days on the Greek mainland, 2–4 on islands and remote areas. For other countries the time depends on the destination.

How do I track my order?

As soon as the parcel leaves we send you an SMS and an email with the tracking number. You can also see the current stage at any time in your account.

Can I collect from the shop?

Yes, with no shipping charge, once the order is placed and we confirm it. Aristotelous & Antigonis 2, Chalandri, Athens. Our workshop can also fit the part for you — see the opening hours.

What payment methods do you accept?

Card (debit, credit or prepaid) with 3-D Secure, PayPal, Apple Pay, Google Pay and IRIS, cash on delivery, bank transfer, or payment in the shop on collection. All of them on the Payment methods page.

Are card payments safe?

Yes. Your card details are never visible to the shop and are never stored here: the payment is taken inside the secure environment of Nexi XPay (Nexi Payments Greece S.A.), with TLS encryption and 3-D Secure verification by your own bank. More on the Transaction security page.

Can I pay in instalments?

Not at the moment. For a large purchase, call us on +30 212 104 3000 and we will see what we can do.

Am I charged bank fees on a transfer?

A transfer from the same bank through e-banking is usually free. A transfer from another bank is charged by both sides — in that case choose to pay all the charges yourself, otherwise less than the order total reaches us. Funds normally appear within 1–3 working days, and the order ships then.

How do I add or remove an item from an order I have already placed?

Call us on +30 212 104 3000 or email info@e-moto.gr with your order number. As long as the parcel has not left, we will correct it — there is no need to cancel and order again.

How do I cancel my order?

Email info@e-moto.gr with the order number, or call +30 212 104 3000. The exception is «ordered in» items that have already been ordered specially for you.

Can I return a product?

Yes. You have 14 calendar days from delivery to withdraw without giving a reason — we give you 15 days. The item must be unused and in its packaging. The whole procedure is on the Returns page.

Can I order a part that is not on the website?

Yes — just ask us by email or phone. For engine parts we need the frame (VIN) number from your registration document. For plastics, fairings and anything coloured we also need the colour code, usually on a white sticker under the seat. We will tell you the cost and the lead time before the order is confirmed.

How much does fitting cost?

Most consumables and parts show an indicative fitting cost, based on our service price list. Where none is shown, the price is agreed after you contact us.

Do you help if I do the work myself?

Yes, free of charge, for the products you buy from us — by email or phone. We also have technical videos on our YouTube channel and guides on the blog.

How do I change my details?

Sign in to your account: there you can change your address, phone, password and the bike you ride.

How do I find my helmet size?

Measure the circumference of your head with a tape measure, just above the eyebrows, and use this table:

If you fall between two sizes, take the smaller one: the lining beds in with use.

I could not find what I am looking for.

Write to info@e-moto.gr or call +30 212 104 3000. We also answer on Facebook.